Returns

When you are thousands of miles away, it is difficult to arrange for your returns to be sent back to you in China. Maybe you have another buyer in the UK and you want all/part of your returns to be sent to a third party elsewhere? It is also possible that your shipment has been refused by Amazon due to the products not being clearly labelled, the products not selling or the goods or display boxes being damaged.

We can rectify these problems for you.

Our FBA shipping team will be happy to assist you, using our comprehensive and dependable Returns Service. All you have to do is simply request Amazon to send your return products to us.

Additional services available:

  • Receive returned goods
  • Consolidate your returns – We can hold and consolidate your returns at our warehouse until you have a reasonable amount to reduce costs
  • Forwarding Returns - Depending on the size of your shipment, we can choose the mode of transport to suit the cost by courier / air / sea door to door keeping your costs to a minimum
  • Relabelling - we can hold excess stock returned from Amazon and relabel at a later time to re deliver back to Amazon
  • Liquidate – If your returns are minimal and not worth the expense of returning to you, we can arrange disposal / liquidation of the stock
  • Storage – you may want us to just store your product in our warehouse facility while you consider your options or find another buyer in the UK
  • Distribution – Maybe you would prefer to send your stock to Amazon in the UK to sell your product, our distribution service can provide international cover
  • Once we have received your returns, we will provide you with a list of the items that have been sent to us by Amazon, including the goods, packed weigh & dimensions, along with the cheapest price possible to return the items back to you. We have a special discounted rate card just for Amazon sellers and can return your products by courier or sea freight. You may want to send all or just part of your returns to a third party in the UK - we can quote for this service too.

Contact our team on +44 (0)20 8539 8899, Skype us at uglfba or email amazon@uglog.com - Please quote ref: RETURNS